We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Change of Mind Returns

Change of mind returns is accepted with the shipping cost at the customer’s expense.

To lodge a change of mind return, you can contact us at service@omni-world.com.au with your order number and our Customer Service team will organise the return for you.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at service@omni-world.com.au.

Return on Faulty or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

To lodge a return on faulty or incorrect items, you can contact us at service@omni-world.com.au with your order number and our Customer Service team will organise the return for you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not accept exchanges.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at service@omni-world.com.au.